What to expect
We reply within one business day, Sydney time — usually much sooner. You'll hear back from someone who works on the app itself, so the first answer is normally the real one.
If it's about an app
Include your store's .myshopify.com address and the name of the app. A screenshot never hurts. We can't see your store's data without your say-so, so anything you show us speeds things up.
Anything else
Ideas for apps, a cost that our numbers got wrong, or just to say hello — same address. We read everything.